The great joy becomes smaller when you hurry

Die grosse Freude, wird beim eilösen kleiner

Dear Migipedia Team

Today I went shopping at Migros. I was pleased because I had a 10-fold coupon for my birthday, a 2-fold coupon from my last purchase and another 2-fold Cumulus coupon because it's Thursday. The cashier scanned all the receipts. When I wanted to pay with my earned Cumulus value voucher, the lady informed me: "If I deduct the value voucher, it will deduct the amount you pay with the voucher and you won't get any points for it. I packed up the voucher again disappointed.
It's the first time I've been made aware of this. I've paid so often with Cumulus vouchers, but I never noticed that the points from my purchase weren't credited to me. I'm sure I'm not the only customer who hasn't noticed this. That really diminishes the joy of earning a voucher. Why does Migros calculate like this? What do other Cumulus friends think?
Kind regards Gango

(Machine translation)

All replies (3)

Frederica

Cumulus vouchers are discounts and are deducted once. If you make a purchase for SFr. 200 and redeem vouchers for SFr. 100, you will receive 100 points for the single purchase and 2600 for the remaining 13 times, i.e. a total of 2700 points.

(Machine translation)

Guest

Until the end of August 2013, the amount paid with the blue vouchers was eligible for promotional multiple points (e.g. 20x on new products; 20x on the entire Legèr range), but not bonus points resulting from bonus days (e.g. 2x on Thursday in the Aare and Eastern Switzerland cooperatives). This was probably because the points could not be used to collect points again (i.e. "compound interest").
Since September 2013, the "normal" points (i.e. 1x) are not credited to the amount paid with the blue vouchers. So if you pay with the vouchers on a 2x day, you will only receive 1x points on this amount. However, additional multiple vouchers such as the one in your example will be credited in full.

(Machine translation)

Guest

Hello everyone

I apologize for only getting back to you now. I first had to find out for myself exactly how it works. Our coupon and Cumulus managers have now confirmed to me that it is exactly as Mathomas describes:

If you pay with blue vouchers, points are deducted again in the amount of the blue vouchers, but not the multiple points awarded by coupons or other promotions.

Perhaps another example to make things a little more logical:
Someone makes a purchase for CHF 120 and has a 10x coupon. He pays CHF 20 with blue vouchers. He receives the following points for this:

120 CHF x 10 points = 1,200 points
Less 20 points because of the blue vouchers = 1,180 points

I hope this helps.

Kind regards
Tanja, Migipedia team

(Machine translation)