Hello everyone

I have been trying to connect my Cumulus to M-Connect for a good 5 days now.

But without success.

I can register/login to M-Connect with my user account without any problems.

Then a message appears in the top right corner saying that my Cumulus is not yet connected.
If I want to complete this step, it tells me every time that my password is incorrect.
It's just very strange that I've been able to reset the password at least 6 times in the last few days, but when I enter it, I always get the message that the password is incorrect.

I have already contacted INfoline three times, but I didn't get any help. They said that there are currently problems in the IT area and that the employees are working on the problem.

I would be interested to know what these problems are? Once I was told by an employee of the Infoline, Mr. Sigg, that there should be problems with umlauts, i.e. ü, ä and so on.
However, the employee then changed my name (Bührer) to Buehrer.

Firstly, this is absolutely a no-go, as we live in 2016 and no longer in the early days of the internet, and secondly, my name was changed as described above. But it didn't help at all.

I would be really happy if I could finally get some objective help with the problem.

It can't be that a billion-dollar company like Migros can't get to grips with what is actually a minor problem.

I also have to say that every now and then I get a message after entering the password that a security symbol is not correct. But I don't always get this message.

Is it because my Cumulus card is too old, i.e. I need a newer one? If so, I would have expected Customer Service/Infoline to point this out to me.

I just want to connect my Cumulus to M-Connect.

What do I have to do?

Greetings Sam Bührer