Super star marbles - children disappointed at an already special time for them | General | Forum

Super star marbles - children disappointed at an already special time for them

Billes Super star - enfants déçus en cette période déjà spéciale pour eux

Migros Vibert: I agree with all the comments on this subject. Going shopping on a Saturday only to receive one Super Star marble when you offer 4 on the same day. And only one per family, despite having several children... It's pathetic! I also hope that you'll send the missing marbles to the children, or that you'll propose another day to receive all the Super Star marbles.

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All replies (2)

Cumulus-Infoline

Hello babsjulia Thank you very much for your message. We fully understand your disappointment and irritation. We are also sorry that we were unable to offer our "Super Stars" marbles as planned to our customers, young and old, on Saturday. Since its launch, this initiative has been a huge success. We were somewhat surprised by the response, which resulted in a rush for the special marbles. To ensure that as many customers as possible receive at least one special marble, we have decided to limit distribution to one bag per purchase. This decision was taken at the last minute, as we simply wouldn't have had enough bags to satisfy all the requests. We deeply regret this decision. This situation should not have arisen, and we are doing our utmost to organize an equivalent alternative. We are currently investigating if, and when, we will be able to obtain further special beads. Unfortunately, given production and delivery times, this is unlikely to happen before the Christmas holidays. However, we're doing everything we can to help you forget your disappointment soon. Despite Saturday's disappointment, we wish you and your family a wonderful Advent season. Best regards, Sofia PS: Have you heard of our exchange? You may still be able to exchange double marbles for the missing ones: https://migipedia.migros.ch/fr/mania-echanger/albums/allstars-2020.

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Guest

Cumulus-Infoline

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Thank you for your frank reply, saying that it was a last-minute decision because when I called the Migros in Avenches, the person told me that for each day it was always one marble per passage and despite the fact that I told her that it wasn't marked that way, she told me the opposite and didn't want to know. So thank you and happy holidays to you too. Carla

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